How do you pronounce Toja?

  • Toy – Yah

Where are your brackets made and what materials are used?

  • Our brackets are Made In Canada. Depending on the bracket we use 12 or 14 gauge North American steel. All brackets have an outdoor weather coating allowing them to be used year-round even in 4 season climates.

Why do you not supply screws for every hole on the brackets?

  • Our brackets come with enough screws to fill 2 holes, using the holes closest to where the lumber inserts into the bracket. The other holes are for future accessory attachments, such as SHADE SAILs. We do not recommend filling all of the holes as it can put too much stress on your lumber causing fishers and cracks in the wood over time.

Why is anchoring hardware NOT included?

  • Depending on your location and the type of surface, different anchoring bolts will be required. Also, depending on your location and build there may be local building requirements that need to be adhered to.

Why is lumber NOT included? And, what is the best type of lumber to use?

  • The main reason lumber is not included is shipping wood is extremely expensive and most populations will have access to local stores that sell wood. The best type of wood to use is any completely dry and straight lumber, in the correct cut, you choose for your build.

    Do keep in mind some wood such as pressure treated retains a lot more moisture and sap and can take a significant amount of time to dry out completely before your build.

My lumber is not fitting in the brackets, why?

  • Our primary line of brackets are made for 4x4 and 6x6 dressed wood.
  • There are different cuts of wood. Dressed wood is planed on all sides, has rounded corners and is most commonly referred to as 4x4 (actually measuring 3.5”x3.5”) and 6x6 (actually measuring 5.5”x5.5”) in stores.
  • Rough Cut or Rough Sawn wood is dried, but not planed. It is cut to a true 4x4 or 6x6 size.

What is the recommend maximum wood span?

  • We do not recommend exceeding 12 ft. lumber for either the width or depth of any single pergola section. We also do not recommend (unless a specific exception is noted on the product page) 8 ft. lumber for your vertical posts.

Can I use your brackets to build a covered and/or framed in structure?

  • For any build outside of scope from our kit and product offerings we recommend speaking with an engineer as well as reviewing our Structures Page for more information as well as available engineering documents.

Are the shade options based on the inside or outside dimensions of my pergola?

  • The shade options are based on the inside dimensions of your pergola. Inside post to inside post.

Are there special shade care instructions?

Yes, we break these down for you below.

  • SHADE SAILs:

    Remove your SHADE SAILs in winds of 50km/30mph+, bad storms and winter months (where applicable). 


    Before storing for the off season wash your shade using a mild detergent and soft brush, rinse and allow to dry. If storing inside the home including a finished basement a storage bag is usually sufficient. However, if storing in a garage, shed or unfinished basement we recommend storing in an airtight container to keep out moisture, bugs and other critters. 



    DO NOT use your shade above or around any sources of heat or open flame.
     
  • Wave Shades:

    Remove your Wave Shades in winter months (where applicable).

    Before storing for the off season wash your wave panels using a mild detergent and soft brush, rinse and allow to dry. If storing inside the home including a finished basement a storage bag is usually sufficient. However, if storing in a garage, shed or unfinished basement we recommend storing in an airtight container to keep out moisture, bugs and other critters. 



    DO NOT use your Wave Shades above or around any sources of heat or open flame.

  • Wing Tops:

    Remove your Wing Tops in winds of 50km/30mph and winter months (where applicable).

    Before storing for the off season wash your Wing Top using a mild detergent and soft brush, rinse and allow to dry. If storing inside the home including a finished basement a storage bag is usually sufficient. However, if storing in a garage, shed or unfinished basement we recommend storing in an airtight container to keep out moisture, bugs and other critters.

    DO NOT use your Wing Top above or around any sources of heat or open flame.

  • Roman Panels: 

    DO NOT use your Roman Panels above or around any sources of heat or open flame.

  • Water-Repellant Top (Grid 30):

    Remove your Water-Repellant Top in winter months (where applicable). 



    Before storing for the off season wash your Water-Repellant Top using a mild detergent and soft brush, rinse and allow to dry. If storing inside the home including a finished basement a storage bag is usually sufficient. However, if storing in a garage, shed or unfinished basement we recommend storing in an airtight container to keep out moisture, bugs and other critters. 



    DO NOT use your Water-Repellant Top above or around any sources of heat or open flame.

  • Umbrella Tops:

    Remove your Umbrella Top in winter months (where applicable).

    Before storing for the off season wash your Umbrella Top using a mild detergent and soft brush, rinse and allow to dry. If storing inside the home including a finished basement a storage bag is usually sufficient. However, if storing in a garage, shed or unfinished basement we recommend storing in an airtight container to keep out moisture, bugs and other critters. 



    DO NOT use your Umbrella Top above or around any sources of heat or open flame. 

What shades/tops can be used over the Mosquito Nets?

  • The Mosquito Net was not designed to work specifically with any of our shade/top options. It can however, be used with a SHADE SAIL over top, but may require the use of separate mounts for the side straps.

Are the shade and cushion colors on screen true/accurate to the product I will receive?

  • The actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. Toja cannot guarantee that the color you see accurately portrays the true color of the product.

    Please note we do not have swatch samples available to send out or for purchase of the colour options.

Are there special care instructions for the Sunbrella cushion covers?

  • Yes, Sunbrella® fabric is engineered with robust performance characteristics that provide resistance to fading and degradation from sunlight and chemical exposure. The fabric is tactile yet durable, has industry leading environmental characteristics, is easy to care for and offers long life.
Cleaning Removable Fabric
    • Hand Washing:

      Soak fabric in a solution of one fourth cup mild soap per gallon of lukewarm water. Use a sponge or very soft bristle brush to lightly agitate the stain. Then rinse thoroughly to remove all soap residue and allow fabric to air dry.

    • Machine washing:

      Some removable casings can be washed in the washing machine, however, consult the furniture manufacturer before removing the casing as cushion construction may vary. To wash, first close all zippers. Machine wash in cold water on the delicate cycle with normal amounts of mild laundry detergent. For severe mold or mildew, add 1 cup of bleach. Allow fabric to air dry.

    • Mold and Mildew Stains:

      Sunbrella® fabrics do not promote mildew growth, however, mildew may grow on dirt and other foreign substances if not removed from the fabric. To remove mold or mildew: 
      • Prepare a solution of 1 cup of bleach and one fourth cup mild soap per gallon of water.
      • Spray on entire area and allow to soak into the fabric for 15 minutes.
      • Clean entire surface area with a sponge, clean towel or very soft bristle brush.
      • Rinse thoroughly to remove all soap residue.
      • Air dry.