Shipping Policy:

Toja Grid offers FREE SHIPPING on all Canadian and US orders. Toja Grid does NOT ship to P.O. Boxes, we require a physical address for shipping.

You will receive a shipping confirmation email from us within 3-5 business days. Toja Grid cannot guarantee ship times, please contact us at info@tojagrid.com. If you do not receive your order within 10 days from your shipping confirmation date, we will be happy to look into it for you.

*Please note if you are missing a package we require you to let us know within 14 days of receipt. 

All customers please note that Toja Grid is a Canadian company and all orders will be shipped from our Canadian warehouse. All orders valued at or over 2500$ sold in US are subject to Canadian/US border customs clearance (at no cost to you). US Customs requires that paperwork on all orders shipped has to disclose Tax Identification number for businesses and Social Security Number for private customers. Once you make your purchase you will be contacted by Toja staff to collect that information. Information collected will only be used for customs clearance. For more information on the subject please follow the link to US Customs and Border Protection website: www.cbp.gov

Partial Shipments:

Please note Toja Grid Inc. does not fulfill partial shipments. If you place an order and 1 or more items are backordered, your order will be held until it can be fulfilled in full. Shipping times for backordered items can be found on the product page and in your cart. There are times where due to circumstances outside our control inventory may be incorrect, causing an order to backorder without the product page indicating. In these situations we do our best to notify customers directly to provide them their order options.